Deleting an account does not cancel a subscription. Apple and Google control billing, so cancellation must be completed in your own account settings. If you delete the account without canceling, charges continue.
Cancellation instructions are here. Complete that step first.
Open mitr, go to Settings and select account deletion. This is the fastest route and requires no correspondence.
Email privacy@bewithmitr.com from the address used to sign in and request deletion.
We will send a confirmation link to that address to verify the request. Nothing is deleted until the link is opened. This prevents deletion by anyone other than the account holder.
If you no longer have access to that address, contact us and say so, and we will agree an alternative method of verification.
Your conversations, journal entries, intentions, check-in scores, profile and the account itself.
The account is deleted, not suspended or hidden.
Four categories of record outlive the account. None contains your conversations.
The account record itself is held for thirty days after deletion is confirmed, to allow for correction of an error. It is then removed.
Deletion begins on confirmation. The account and associated data are removed within thirty days, and any copies held in backups within ninety days.
We will email you when deletion is complete.
Crisis helplines are listed here, and that page requires no account. mitr is not an emergency service.
Retention periods are taken from our privacy policy, section 9.