If you are in crisis or thinking about harming yourself, do not wait for a reply from us. Crisis helplines are listed here. mitr is not an emergency service.
Email team@bewithmitr.com with a description of the problem. Where possible, include the device you are using and what you were doing when the problem occurred.
We reply to every message, normally within two business days and always within five.
Data and privacy inquiries: privacy@bewithmitr.com.
The app is in English. You may write to us in any language and we will do our best to respond.
Subscriptions are billed by Apple or Google and must be canceled in your own account settings. We cannot cancel on your behalf.
Settings → your name → Subscriptions → mitr → Cancel Subscription.
Google Play Store → profile picture → Payments and subscriptions → Subscriptions → mitr → Cancel subscription.
Canceling during the trial results in no charge. Access continues until the end of the trial or the paid period.
Sign in with the same email address and the same Apple or Google account that purchased the subscription. Entitlement follows that account.
If the subscription does not restore, contact us and include the email address used to sign in.
Refunds are administered by Apple and Google under their own policies. We cannot issue one directly. Contact us and we will help you establish the correct route.
Send the verse, the text of the response and the nature of the error to team@bewithmitr.com. Each report is checked against the source and corrected where necessary.
Responses that were inappropriate or badly judged should be reported the same way.
We build to WCAG 2.1 AA. If text is too small, contrast is insufficient, or a screen reader cannot complete a task, email team@bewithmitr.com with the device and assistive technology you were using. These reports are handled as defects.
Account deletion is available in the app under Settings. If you have already removed the app, request deletion here.
Deleting an account does not cancel a subscription. Cancel separately using the instructions above.